CareSource West Virginia Co. claim denials in West Virginia: the federal figures
CareSource West Virginia Co. denied 20.3% of in-network claims in West Virginia — 87,511 claims out of 430,096. Here is what happened to the people who appealed.
What happened to appeals
| Stage | Filed | Overturned |
|---|---|---|
| Internal appeal (to CareSource West Virginia Co.) | 13 | — |
| External review (independent) | — | — |
What CareSource West Virginia Co. denies most
The most common denial reason recorded for CareSource West Virginia Co. plans in West Virginia is other reasons. How that denial is beaten →
| Denial reason | Claims | Share |
|---|---|---|
| Other reasons | 55,989 | 51.3% |
| Provider out of network | 17,036 | 15.6% |
| Service excluded from the plan | 16,861 | 15.5% |
| Referral required | 9,983 | 9.2% |
| Member not covered | 3,456 | 3.2% |
| Administrative reason | 3,286 | 3% |
| Benefit limit reached | 2,433 | 2.2% |
What to do if CareSource West Virginia Co. denied your claim
- Get the reason in writing. The denial notice must state the specific reason and the plan provision behind it. If it does not, request it — you are entitled to it free of charge.
- File the internal appeal. Generally within 180 days of the denial notice.
- If they say no again, go external. An independent organization reviews it — not CareSource West Virginia Co.. Generally you have 4 months from the final internal denial. This is the step nearly everyone skips.
- Ask for expedited review if waiting would seriously jeopardise your health. That timeline is days, not months.
Everything you need for your CareSource West Virginia Co. appeal: your two deadlines, the argument that fits your denial reason, an evidence checklist, and the external review request. Opens on screen the moment you pay.
Questions
Is CareSource West Virginia Co.'s denial rate high?
20.3% against a national average of 16% across the plans in this dataset. It is above average. A denial rate describes the insurer, not the merits of your claim.
Does appealing cost anything?
The internal appeal is free. External review is free under the HHS-administered federal process; where an issuer uses a contracted independent review organization or a state process, any fee is capped at $25.
Can CareSource West Virginia Co. ignore the external decision?
No. External review decisions are binding on the plan.