Aetna Health Inc. (a TX corp.) claim denials in Texas: the federal figures
Aetna Health Inc. (a TX corp.) denied 34.1% of in-network claims in Texas — 98,052 claims out of 287,625. Here is what happened to the people who appealed.
What happened to appeals
| Stage | Filed | Overturned |
|---|---|---|
| Internal appeal (to Aetna Health Inc. (a TX corp.)) | 86 | 41.9% |
| External review (independent) | — | — |
What Aetna Health Inc. (a TX corp.) denies most
The most common denial reason recorded for Aetna Health Inc. (a TX corp.) plans in Texas is service excluded from the plan. How that denial is beaten →
| Denial reason | Claims | Share |
|---|---|---|
| Service excluded from the plan | 785 | 29.5% |
| Administrative reason | 533 | 20% |
| Benefit limit reached | 521 | 19.6% |
| Referral required | 373 | 14% |
| Other reasons | 213 | 8% |
| Provider out of network | 133 | 5% |
| Member not covered | 102 | 3.8% |
What to do if Aetna Health Inc. (a TX corp.) denied your claim
- Get the reason in writing. The denial notice must state the specific reason and the plan provision behind it. If it does not, request it — you are entitled to it free of charge.
- File the internal appeal. Generally within 180 days of the denial notice. Aetna Health Inc. (a TX corp.) overturned 41.9% of the internal appeals it received.
- If they say no again, go external. An independent organization reviews it — not Aetna Health Inc. (a TX corp.). Generally you have 4 months from the final internal denial. This is the step nearly everyone skips.
- Ask for expedited review if waiting would seriously jeopardise your health. That timeline is days, not months.
Everything you need for your Aetna Health Inc. (a TX corp.) appeal: your two deadlines, the argument that fits your denial reason, an evidence checklist, and the external review request. Opens on screen the moment you pay.
Questions
Is Aetna Health Inc. (a TX corp.)'s denial rate high?
34.1% against a national average of 16% across the plans in this dataset. It is above average. A denial rate describes the insurer, not the merits of your claim.
Does appealing cost anything?
The internal appeal is free. External review is free under the HHS-administered federal process; where an issuer uses a contracted independent review organization or a state process, any fee is capped at $25.
Can Aetna Health Inc. (a TX corp.) ignore the external decision?
No. External review decisions are binding on the plan.